Where can we deliver the package to?
We can ship to most countries in the world.
Countries not shipped to include: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria.
Click the button on the website check out page then you can see if this product can be delivered to that destination country.
What shipping methods are offered, and what are the respective shipping times?
We offer free shipping worldwide for a safe and convenient shopping experience, below are the estimated shipping times (Hong Kong and our Warehouses).
|Shipping Type||Country or Region||Arrive within 1-7 Days||Arrive within 8-15 Days||Arrive within 16-30 Days||Arrive within 31-45 Days||Average Time (Days)|
|Free Shipping Standard Shipping||United States||3.2%||41.12%||42.88%||12.8%||19.15|
|Spain, United Kingdom, Italy, Germany, France & Portugal||38.8%||20%||38.9%||2.3%||15.15|
|Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic||13.79%||72.37%||11.37%||2.32%||18.66|
|Thailand, Singapore & Malaysia||0%||40.39%||56.12%||2.6%||16.2|
Note: The above shipping time is calculated by using calendar days. This is a general guide and delays caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.
My package says delivered, but I didn’t receive it.
Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Do you combine orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
My international package is stuck in the US.
We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.
If 21 full business days pass and you do not receive your order, please contact our Customer Care team with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
Can I have my order delivered to a PO Box address?
>Yes! We do deliver to PO boxes. :)
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!
If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!
How do I track the delivery of my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.